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Mercure Lowongan Front Desk Agent (M/F) Juni 2016

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Front Desk Agent (M/F) Mercure

Mercure memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Front Desk Agent (M/F) yang akan ditempatkan di Makassar

Dibawah ini rincian lengkap persyaratan, spesifikasi lowongan pekerjaan, jadwal wawancara dan alamat serta kontak (email / nomor telepon) perusahaan pembuka Lowongan.

Company
Mercure
Location
Makassar
City
Makassar
State
SN
Country
ID
Dibuka
Thu, 31 Mar 2016 09:13:54 GMT

Job Description

Job 12
Job
More information

Fixed-term contract:

Yes

Duration of fixed-term contract (in months):

12

Status

Full Time

Anticipated Start Date

15-04-2016
Contact
Nugroho Agung
hrm@mercurepalu.com

(0451)464888

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English (Primary tongue)
Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • HACCP

Key tasks

Overview of duties

“• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay

• Helps meet the department’s quantitative and qualitative targets ”

Main responsibilities

Customer relations

“• Welcomes guests as soon as they arrive with due care and attention

• Helps encourage customer loyalty by developing friendly, personalised relationships

• Anticipates guests’ needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible

• Conveys the hotel image

• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 programme in France, A/Club, etc)

• Respects the reservation commitments in full (basic vision or reservision … depending on the country)”

Professional techniques / Production

“• Carries out all operations concerning guest arrival and departure in compliance with internal procedures

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls

• Applies the procedures of internal audit

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

• Ensures that all guest documentation is up-to-date and available

• Makes the update of the information contained in the lectern and e-lectern

• Depending on the type of hotel, may handle reservations”

Commercial / Sales

“• Promotes the hotel’s range of services in order to increase sales

• Applies and actively supports the hotel’s pricing policy in order to increase REVPAR

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest’s needs

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy.”

Management and administration

“• Respects the procedures governing invoicing and cash operations

• Manages the cash under his/her responsibility

• May be asked to prepare and send reminder invoices to debtors”

Hygiene / Personal safety / Environment

“• Ensures that the workplace remains clean and tidy

• Knows and applies the hotel’s security regulations (in case of fire etc)

• Ensures the safety of people and property

• Respects the hotel’s commitments to the “”Environment Charter”” (saving energy, recycling, sorting waste etc) “

Untuk mengirimkan lamaran kerja Anda secara online, silakan Anda klik pada link bertuliskan Apply Click Here atau Apply This Job di bagian bawah info lowongan ini. Semoga Anda mendapatkan karir impian Anda….!

Notes

  • Your application will be kept as strictly confidential
  • Only short-listed candidates will be invited for selection and interview
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Mercure Lowongan Front Desk Agent (M/F) Juni 2016 | Intan Yunita | 4.5

Itulah Info tentang Mercure Lowongan Front Desk Agent (M/F) Juni 2016 yang dapat Loker Bank sampaikan. Kami mohon maaf jika info Mercure Lowongan Front Desk Agent (M/F) Juni 2016 sudah tidak berlaku atau kadaluwarsa. Untuk mendapatkan info Info Lowongan Kerja Bank di Indonesia terupdate silakan buka Loker Bank setiap hari.

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